Insurance Agents - How Does Yours Measure Up?



Insurance agents can be a few of the most important people you'll ever do business with. They will assist you protect your home, your assets and your finances. The work of an insurance agent has the prospective to conserve you from monetary mess up.

You might go through your whole lifetime and not need the services of an attorney. You might live and pass away and not have to use an accounting professional. You can't live in "the genuine world" without insurance representatives.

Keep in mind ... it's YOUR obligation to find out which coverages are right for you.

Have you ever heard a story from a pal or relative who submitted an insurance claim, just to discover that the protection their representative guaranteed was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT CLAIMS TIME!

I started my insurance profession as an agent in 1973. I kept my representative licenses active till 1992 when I ended up being an insurance adjuster. Throughout that amount of time, I offered almost every sort of insurance possible. That provided me a depth of experience in insurance sales. All of that experience did not make me a professional in insurance. I discovered risk analysis and sales strategies. But I do not think that I ever had one minutes' training in how to deal with a claim. When my clients had a claim, I provided the company's telephone number and told them to call it in. We sometimes filled out an Acord form, which is a standard market type for filing a claim. That was all we did.

The best representative is an individual who has hang around studying insurance, not an individual who is an expert in sales. The largest portion of insurance representatives of all types are sales people, not insurance experts. Your agent might or might not be an expert in insurance. You'll have to just ask your representative exactly what his education level is.

There are a great deal of institution of higher learnings that provide degrees in insurance today. In our area, the University of Georgia uses degrees in Threat Management and Insurance. It's a quite well-respected program.

Representatives can likewise end up being professionals in insurance by going through continuing education, such as the Certified Home Casualty Underwriter (CPCU) education program. Life insurance representatives can accomplish the Licensed Life Underwriter (CLU) professional designation. There are other designations readily available to representatives, but those two are the most widely accepted educational programs.

Representatives in most states likewise need to finish a state-required number of Continuing Education hours each year in order to maintain their insurance licenses. The state cancels their licenses if they don't finish the hours.

An agent has a duty to you, called the "fiduciary task." That suggests that he needs to keep your monetary well-being initially in his top priorities. He has actually breached his fiduciary task to you if a representative sells you an insurance policy because it has a greater commission than another policy.

Representatives normally bring a type of liability insurance called "Omissions and mistakes" liability insurance. Omssions and mistakes (E&O) is the insurance that covers the representative's company, or the agent separately, in the occasion that a client holds the representative responsible for a service he provided, or failed to supply, that did not have actually the expected or guaranteed outcomes.

1. loss of customer information. The representative simply loses your file, physically or electronically.

2. system or software failure. Computer system at the representative's office crashes and all information is lost.

3. irresponsible oversell. The representative offers you protection you do not require, or offers you coverage limitations higher than needed.

4. claims of non-performance. This is a broad classification however requires to be. This could consist of charges that a representative did not offer the correct policy, or the proper amount of protection.

The number 4 example above is the most widespread and most unsafe for representatives. Here's why.

Individuals today have several insurance direct exposures, like:

car physical damage

automobile liability

uninsured or underinsured motorists exposures

homeowner physical damage

property owner liability

excess liability

businessowner physical damage

businessowner liability

home-based services

life insurance requires

medical insurance requires

disability insurance requires

Any among the exposures noted above can effect any of the others. They are intricately woven together in each of our lives.

Any representative doing business in the modern-day world must do an insurance analysis of any prospect's present insurance and his future insurance requirements. To cannot do so is an invitation for a claim.

What does this mean to you?

First: If your agent makes pledges to you about coverage, and your claim gets denied, you can make a claim against the representative's Omissions and mistakes Liability policy. You may need to get a lawyer involved, however that only increases the opportunity that your rejected claim will get paid.

Next: In my never-to-be-humble viewpoint, ALL agents offering ANY type of insurance should carry out a Insurance Needs Analysis for the possibility PRIOR to offering the policy. In addition, I think that an agent needs to thoroughly explain the findings of the Insurance Requirements Analysis to the prospect PRIOR to offering the policy. Once the explanation is total, the agent should need the prospect to approve the policies that are offered, and accept the policies and coverages that are not sold. "Signing off" just implies that the possibility specifies that the agent has described all protections, and he either accepts or rejects any provided coverage.

The policyholder has a total explanation of the policy he's purchasing and its relationship to all his other insurance. The agent offers the ideal coverage, and substantially reduces the threat of a lawsuit or claim versus his E&O coverage for offering the incorrect coverage.

Here's exactly what an insurance analysis treatment must look like.

1. Personal Details Collection: get as much information about the insured and his relative as possible.

2. Get Copies of Existing Policies: the representative needs to in fact read the existing policies.

3. Analyze Insurance Requirements: figure out the correct coverages required and the right policy limits.

4. Recommendations: what need to be bought and costs.

5. Application and Sign-off Analysis: submit the application and have the insured sign off on the analysis type.

6. Provide the Policy: An agent ought to provide the policy in person and describe it once again, not simply send you a copy in the mail.

Even after all of the training and education that any insurance agent acquires, the representative is still not a specialist in how to handle an insurance claim. For a lot of representatives, learning the claims process would be a waste of their time, because a lot of agents are not licensed to handle claims.

Sure ... some agents will be given a small claims settlement authority by the company they work for. Some agents will have the ability to settle claims as much as about $5,000.00, and Auto Insurance Lexington Sc after that only in the property side of the claim ... such as a small water loss or a theft. For the many part, the insurance company concentrates claims handling with the claims employees and independent claims adjusters.

The most important strategies you should take from this post are:

1. Interview EVERY insurance representative to learn their level of competence. Only do business with the most qualified, educated and experienced agents. Let the inexperienced agents practice on people who don't care about safeguarding themselves the right ways.

You get what you pay for. You 'd be much better served to pay a greater premium if a highly qualified representative takes care of you.

3. Never be hesitant to call the Department of Insurance of your state if you have problems with your representative. Representatives are regulated for a reason.


Agents usually bring a type of liability insurance called "Omissions and mistakes" liability insurance. Errors and omssions (E&O) is the insurance that covers the agent's company, or the representative separately, in the occasion that a client holds the agent accountable for a service he offered, or stopped working to offer, that did not have actually the expected or assured results. Next: In my never-to-be-humble opinion, ALL representatives selling ANY kind of insurance need to perform a Insurance Needs Analysis for the prospect PRIOR to selling the policy. Even after all of the training and education that any insurance representative obtains, the agent is still not an expert in how to manage an insurance claim. For a lot of agents, learning the claims procedure would be a waste of their time, since most representatives are not certified to handle claims.

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